Riktlinjer för community

Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

We're hard at work every day to help create safer experiences for everyone. Your safety drives us. That's why these standards were written.

We're committed to following all applicable laws and earning your trust, and we expect everyone who uses the Mizo Platform to do their part and adhere to relevant laws and regulations, as well as airport rules and regulations where applicable.

If something happens, whether it's good or bad, we make it easy for you to tell us directly in the app or by contacting the Mizo Support team. Our team is continuously improving our standards and policies, and your feedback is important so that we can take appropriate action and keep our standards relevant as our technology evolves.

Don't touch strangers or anyone you just met while using the Mizo Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Mizo Assist who may need help getting into and out of the vehicle) or when limited physical contact is unavoidable (such as during certain Moto rides). Hurting or intending to hurt anyone is never allowed.

We all value our personal space and privacy. It's okay to chat with other people. But please don't comment on someone's appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.

Aggressive, confrontational, or harassing behavior is not allowed. Don't use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. For example, don't share graphic images (such as those that are sexually explicit or depict physical violence) with others in the Mizo community; this includes unsolicited sharing of such images through Mizo's online support systems or in connection with an Mizo Platform experience. It is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Contact should end when the trip is complete. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.

You should always feel safe and welcome. That's why we don't tolerate discriminatory conduct or behavior, including toward the Mizo Support team. Do not discriminate against someone based on traits such as their age, colour, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views, sex, sexual orientation, or any other characteristic protected under relevant law.

For example, it is unacceptable to:

We also want to help increase the transport options and service options for people with disabilities. That's why we have information available for drivers on this topic. Drivers using the Mizo Marketplace Platform must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals and assistive devices (such as wheelchairs).

Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Mizo Platform, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a third-party premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you're responsible for the cost of cleaning and repair fees, outside of normal wear and tears.

Account sharing is not allowed. To use the Mizo Platform, you need to register and maintain your own active account. Don't let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Mizo Platform.

You must be 18 years or older to have a Mizo account. That means that you must be at least 18 years old to ride unaccompanied in a vehicle. Account holders can't request a ride for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride. These age limitations apply unless our local guidelines, terms or other policies say otherwise.

When driving with Mizo, no one other than the driver, the requesting rider, and the rider's guests should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with Mizo, the account holder is responsible for the behavior of their entire party. If you request a ride for another adult, you're held responsible for their behavior during their trip.

For an easy pickup, the Mizo Platform gives riders identifying information about drivers and their vehicles, including their license plate number, vehicle make, profile picture, and name. Inaccurate or outdated information creates confusion among riders and can diminish their experience using the Mizo Platform.

Drivers must complete trips using only approved vehicles. To provide accurate information, let us know your vehicle information and provide any updates to your documentation that may become invalid, like a driver's license that's about to expire.

Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every driver, and every rider including those in the back seat should always buckle up. Riders should always request a car that has enough seats for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every passenger rider.

Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Mizo, law enforcement, or insurance companies if something goes wrong on a ride. Please note the following:

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.

Pursuant to the terms of their agreement with Mizo, drivers are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the manufacturer.

Safe roadways require drivers to practice safe behavior, which includes looking out for all travelers, regardless of how they get around.

Mizo may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies and public crisis situations.

For example, if Mizo receives notice from a public health authority that someone using the Mizo Platform may present potential for public harm, we may temporarily block the individual's access until it is reasonably safe to allow the individual to resume using the Mizo Platform. Similarly, we may prevent individuals in an entire city or region from using part or all the Mizo Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster or other public crisis, or when the continued availability of the Mizo Platform might present a danger.

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and rules of the road including complying with traffic laws, signs, and signals always when using the Mizo Platform.

All relevant licenses, permits, and any other legal documents required of drivers must be kept up to date. For example, all drivers using a vehicle are required by law to maintain a valid driver's license, insurance, and vehicle registration. This also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of crashes or traffic citations that may have happened during a trip, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers can park their vehicle when waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

For riders, let your driver handle driving. For example, for riders, don't touch the steering wheel, and don't tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders, don't ask a driver to speed or to make illegal stops, drop-offs, or maneuvers.

Drivers and riders should comply with applicable laws when travelling with infants and small children. Where use of a car seat is required by law, it's the rider's responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children aged 12 and under should travel in the back seat.

When picking up riders traveling with small children, drivers can give them extra time to properly install a car seat before driving off. If a rider doesn't have the appropriate car seat, if a driver is not comfortable with a rider installing one in their car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.

Drivers using the Driver app may not deny riders with a service animal or assistive device (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices, even if a driver has religious objections or a fear of animals. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Mizo Platform unless legally permitted.

Drug use and open containers of alcohol are never allowed while using the Mizo Platform.

The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

If you're a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to Mizo.

Riders and their guests, as well as drivers are prohibited from carrying firearms while using the Mizo Platform, to the extent permitted by applicable law.

Deception can weaken trust and be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn't allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Mizo accounts, disputing charges or fees, and requesting credits. Only request fees, charges or refunds that you're entitled to, and use offers and promotions only as intended. Don't knowingly complete invalid transactions.

Fraudulent activity may also include, but not be limited to:

To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hail while using the Mizo Platform, so never solicit or accept payment outside the Mizo Platform. Riders should not pay for trips and riders should not request trips from drivers outside of the Mizo Platform.

Never use Mizo's trademark or intellectual property without permission. If it's required under local law to display Mizo-branded items, drivers should only use Mizo-branded items that are obtained from Mizo. Drivers should not display Mizo-branded items when they are not accessing the platform. Drivers should also return Mizo-branded items to Mizo if they lose access to the platform. The use of unauthorized or third-party and Mizo's name or trademark may confuse riders.