Live trip tracking
Follow your ride on the map in real time from pickup to drop-off.
Safer journeys with Mizo
Learn moreWhether you’re catching a morning airport commute or heading home late at night, rest easy — safety tools are built into every Mizo trip.
See how safety works →Peace of mind, every time you ride
Call 112
One tap from the trip screen opens Sweden’s emergency number.
In-app support
Open a support ticket for safety, fare, conduct, or lost-item issues.
Verified documents
Drivers upload required documents and must be approved before going online.
OTP ride start
Your driver enters your ride code before the trip can begin.
Tools built into the Mizo apps
These are the safety features available today in the rider and driver apps — not marketing extras.
Live map tracking
You and your driver both see the trip on the map while the ride is active.
Driver & vehicle details
See photo, name, rating, car model, and license plate before you get in.
Document verification
License, ID, vehicle, and permit documents are reviewed before a driver can accept trips.
Ride chat & call
Message or call your driver during the trip when you need to coordinate.
Staying safe before, during, and after your ride
01 / BEFORE
Match driver, vehicle & OTP
Check the photo, name, car, and plate in the app. The ride only starts after your driver enters the OTP you see on screen.
02 / DURING
Track live & call 112
Follow the trip on the map, chat or call your driver, and use the emergency button to dial 112 if you need public emergency help.
03 / AFTER
Two-way ratings & support
Rate each other after the trip. For fare issues, lost items, or safety concerns, open an in-app support ticket for review.
Rider Safety FAQ
Drivers upload required documents in the Mizo Driver app — such as license, ID, vehicle registration, and permits. Our team reviews and approves each document. Drivers cannot go online until required documents are verified.
The emergency button on the trip screen opens your phone dialer to call 112, Sweden’s emergency number. It does not send an alert to Mizo support automatically.
Open in-app support and choose lost item for that trip. The driver is notified so you can coordinate return through the app. Support can step in if the case needs help.
Open a support ticket from the trip in the app. Our support team can review trip details, chat history, and fare breakdown, and may issue refunds or other adjustments when needed.